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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Adline Dorvil

March 6, 2023

1  out of  5 rating by Adline Dorvil
"Staff is nice and polite but they lack basic information on pays and policy. Lisa Craddick is extremely rude and acts as if she cannot tolerate customer who ask questions about their policy. She also does not follow up after saying she will"

Celia rodriguez

March 20, 2022

5  out of  5 rating by Celia rodriguez
"I have been with State Farm for 10 years now especially this location Brandy and Maria are amazing and I will always call them when I need something"

Aurora Night

June 24, 2021

5  out of  5 rating by Aurora Night
"Always nice and helpful when I call."

Chris Cobra

February 9, 2021

5  out of  5 rating by Chris Cobra
"Awesome and I like my agent lisa!"

Ken Butler

January 1, 2021

5  out of  5 rating by Ken Butler
"Mary rocks. Great customer service."

Glenda Andrews

November 19, 2019

5  out of  5 rating by Glenda Andrews
"Marvin has amazing customer service was a pleasure speaking with him"

maxcity tv

September 3, 2019

4  out of  5 rating by maxcity tv
"Great place to get your coffee fix, they have a great selection of coffees & teas & beverages, great selection of donuts & muffins, also breakfast & lunch sandwiches ."

Marcel Waters

August 20, 2019

5  out of  5 rating by Marcel Waters
"Lisa is a fantastic agent. My and I have been with her for more than 20 years! Always friendly and willing to help. I couldn't ask anything more of my insurance company and representatives at this office."

Dominique L Kenon

March 21, 2019

1  out of  5 rating by Dominique L Kenon
"Awful! They charged an old card that was no longer authorized for auto payment. Call and no answer ever"

Marcus Gee

December 7, 2018

5  out of  5 rating by Marcus Gee
"Lisa and her staff are awesome. They are always available to help."

Israel Dixon

December 6, 2018

5  out of  5 rating by Israel Dixon
"I have know Lisa Craddock and her Staff for a very long time. I would entrust them all with helping me protect my most important assets and advise me on how to secure my future. Lisa is very knowledgeable and will alway go above and beyond her call of duty for her customers."

Denise Darden

December 6, 2018

5  out of  5 rating by Denise Darden
"Lisa Craddock is the best agent ever. I have been with her for 15 years. Her team is knowledgeable and always willing to help."

Michelle G

November 4, 2018

5  out of  5 rating by Michelle G
"Lisa and her team are a pleasure to work with! They go above and beyond to handle any situation, questions or comments. If you are looking for an agent and team that takes care of you, CALL LISA TODAY!!!!"

Lisa Gardener

September 22, 2018

5  out of  5 rating by Lisa Gardener
"Great customer service"


May 11, 2018

5  out of  5 rating by S JM
"Lisa and her staff are phenomenal. Very knowledgeable, friendly and professional. I would highly recommend Lisa’s agency."

Samuel Glickman

January 8, 2018

5  out of  5 rating by Samuel Glickman
"Amazing staff! They are always helpful and there when you call. Being that I am a young driver, I need assistance more often than not & I can always depend on Lisa and her team. I WOULDN’T take my business anywhere else!"

Garnett Crawford

August 24, 2017

5  out of  5 rating by Garnett Crawford
"I have been insured with Lisa Craddick for more than 12 years. She and her team are awesome - like family."


August 20, 2017

5  out of  5 rating by BJ
"The staff is always courteous and helpful when I call the office"

Amanda Weiss

February 28, 2017

5  out of  5 rating by Amanda Weiss
"I have been with Lisa for over 10 years and it is always a pleasure working with her office and staff."


January 26, 2017

1  out of  5 rating by C B
"Awful customer service - the most incompetent and inefficient I've ever experienced from an insurance company. From day one, I had to call them constantly about correcting my bill and they never could get it right. On top of that, they increased my rate for no apparent reason. My relationship with State Farm was very short lived and I will never - ever - again use them."

Latasha Ellison

November 19, 2016

1  out of  5 rating by Latasha Ellison
"Poor communication skills was misinformed about my payment only to get a double bill the following month!!!"

N Holder

September 3, 2016

1  out of  5 rating by N Holder
"Very, Very, Very, Very, Very poor customer service. They never respond to vocal mails. So i have to call the main number, just for them, to send an email to them to call back and even then, they still don't call back.. very poor customer service"